BEGA Australia is a leading dairy brand that has been producing quality cheese products since 1899. They offer a range of cheese products to suit all Australian families, as well as plant-based alternatives for the growing vegan market. They are based in Bega, New South Wales, and have a heritage centre, a regular gallery, and a museum that showcase their history and culture.  

BEGA Australia’s finance shared services function faced challenges in streamlining, managing and minimizing their outstanding and overdue payment, as well as tracking their aging debt and reducing it proactively. They needed a technology solution that could help them achieve these goals and improve their business performance.  

That’s where we came in.  

We deployed senior BI and Data Architect at offshore(India) and conducted workshops with BEGA Australia to understand their processes, business KPIs and pain points. We assessed their data from various systems such as SAP and M3 ERP to identify trends and gaps. Team worked closely with them to design and implement a solution that would address their problem statement and meet their expectations. 

Our solution involved creating a replicated database using SQL that integrated data from multiple sources within and outside the ERP systems. We used Power BI to build dashboards that displayed relevant data points and metrices, such as receivables by customer, invoice status, payment terms, overdue amounts, aging analysis, etc. We also implemented drill through reports and dashboards that allowed the users to explore the data in more detail and take action accordingly. 

We drafted the dashboards layouts and information architecture through an iterative process with BEGA Australia’s stakeholders to ensure that the solution was aligned with their needs and preferences. We also sought continuous feedback from them to refine and improve the solution until we arrived at the final deliverable.

We helped them in rolling out the solution, training the users and managing the change. THe result was a successful project that delivered value to the client and enhanced their finance shared services function.  

With our solution, BEGA Australia was able to get a single snapshot view of their entire business’ receivable health. They were able to proactively act on invoices that were going to be overdue and take actions on payers with bad credit history. They were also able to proactively chase invoices based on aging and impact. This improved their cash flow, reduced their bad debt, and increased their customer satisfaction.  

BEGA Australia was very satisfied with our work and appreciated our professionalism, expertise and collaboration. They gave us positive feedback on our solution and its impact on their business outcomes. They also recommended us to other potential clients who were looking for similar solutions. 

Does the project sound interesting or are you facing similar pain points? Let’s talk.

Clayton Alfresco Pty Ltd is a leading Australian company that specializes in outdoor living and entertainment solutions. They offer a range of products and services, including outdoor kitchens, stone benchtops, cabinetry, appliances, wardrobes installation. They have been serving the Australian building and renovations industry for over 35 years with their innovative designs, quality craftsmanship and customer satisfaction.  

Clayton Alfresco Pty Ltd had a vision: offer their customer a wide range of products and a fun and personalized buying experience. But they faced some challenges: their existing website and App were outdated; their processes were inefficient and manual, and their technology platforms were not integrated. They needed a partner who could help them transform their business and achieve their goals.  

That’s where we came in.  

We worked closely with Claytons Alfresco to understand their strategy, products, capabilities and market. We analysed their end-to-end journey from lead generation to installation and identified the gaps and pain points in their current systems. We designed a new architecture that included a revamped website, a responsive Web App and in integration with their ERP system. 

We used agile methodology to develop and implement the web App and website using cutting-edge technologies such as microservices, REACT, angular JS, JS, JAVA, Node JS, MySQL, JSON and AWS. We built more than 30 services and APIs, set up AWS EC2 instances and S3 buckets, and automated workflows related to kitchen manufacturing. We also enabled customers to design their own kitchens using a configurable interface that could directly send the specifications to the factory floor.  

The result? A stunning improvement in customer experience and satisfaction, an increase in sales and margins per unit, a seamless flow of information across departments, and a complete order management, component management and user management system. Clayton Alfresco Pty Ltd is now ready to take on the outdoor kitchen market with confidence and flair. 

Clayton Alfresco Pty Ltd was delighted with our solution and the outcomes it delivered. They reported a significant increase in customer engagement, loyalty and referrals. They also praised our professionalism, expertise and collaboration throughout the project. We are proud to have helped Claytons Alfresco Pty Ltd realize their vision and grow their business.  

Do you have a similar challenge or opportunity? Contact us today to find out how we can help you too. 

Marbut Stone and Claytons (Aust) are part of the Anmar Group, an Australian organisation that designs, manufactures and supplies stone benchtops and splashbacks, kitchen cabinets and appliances, and other products for the building and renovations industry. For every kitchen, from start to final sign off, it involves 75+ tasks that are managed by a common external system. This system tracks the progress of each task and communicated with the client’s internal system. 

However, the client was struggling to manually update the progress against all these tasks and to keep their internal systems updated. This was a time-consuming, error-prone and costly process that affected their efficiency and customer satisfaction.  

That’s when they approached us for help. We listened to their pain points and assessed their current workflow. We worked with the external system vendor to understand their APIs and the client’s database. We formulated an integration architecture that would automate the data exchange between the two systems. 

We implemented an exhaustive algorithm to call external APIs as well as internal database procedures to update various systems. We used Java to develop a Windows service and hosted it on client’s Windows server. We also built a Java-based interface for the client to configure various parameters for the Windows service to manage real-time calls to external APIs. This gave them more control and flexibility over the service.

We tested various use cases on the external system’s test environment and validated the desired output to ensure all scenarios were taken care of. We also built a robust mechanism to handle real-time exception, email notifications and error logs. 

The result was a seamless integration that saved 1.5 man-months of effort for the client every month. This is equivalent to $10K+ saving per month. It also eliminated human errors and reconciliation efforts required by the client. It improved their productivity, accuracy and customer satisfaction. 

This is how we helped our client transform their kitchen installation process with our smart integration solution. We are proud of our collaboration with them and look forward to more opportunities to create value for them and other clients in the future. 

Does the project sound interesting or are you facing similar pain points? Let’s talk.

Anmar Group is an Australian privately owned organisation that designs, manufactures and supplies kitchens, bathrooms and lifestyle joinery to the new home builder, renovations and retail markets of Australia. They have complex SQL database with hundreds of tables, stored procedures and scheduled jobs, as well as an SQL-based enterprise system called Priority ERP. They were looking for support in managing daily intake of tickets on SQL DB, reduce the giant backlog on-hold tickets, execute long pending migration and cleaning exercises. 

We conducted workshops with their database team to understand their SQL DB, data schema and data architecture. We created an operating model between their SQL team and our offshore team that ensured efficient collaboration, quick onboarding, regular monitoring, feedback and improvement, cross-sharing and capability building. We also helped them build a model of ramping up and down the offshore capacity quickly depending on workload.

We supported, managed and maintained their SQL server and database using SQL, Python and other database languages. As a result, we saved 1.5 man-month of effort for them to manually update both internal and external systems. This is equivalent to $10K+ savings per month. We also eliminated human errors and reconciliation effort required by them.  

Our client was very satisfied with our solution and gave us positive feedback on our professionalism, expertise and responsiveness. They thanked us for our service and said they would recommend it to other who need SQL DB support.

Does the project sound interesting or are you facing similar pain points? Let’s talk.

Bentect Pty Ltd is a company that provides signage maintenance services for various businesses. They have a large network of signage across different locations, and they wanted to improve their efficiency and quality of service by automating their observation and workflow processes. 

They approached us with their problem, and we were eager to help them find a suitable solution. 

We conducted several meetings with them to understand their current system, identify the gaps and captures the new requirements. We also showed them various mock-ups and prototypes that we designed using Adobe Illustrator to get their feedback and approval.  

We reviewed their existing processes involved in managing a single signage for their customers and suggested ways to make it more efficient. We designed a scalable technology solution using microservices architecture that would allow them to integrate with other internal systems in the future. We built a custom Web App using React for frontend, Java for backend, MySQL for database and AWS for hosting and storage. 

We also implemented some advanced features as accessing mobile device camera, photos and Google API to upload pictures and capture locations of signages, 2FA for security, real time PDF quotes from data captured etc.

We adopted agile methodology – SCRUM – to deliver the project in sprints and ensure timely feedback and testing. We also provided training and support for the client’s staff on how to use the Web App effectively.  

The outcome of our project was a success as Bentect Pty Ltd was able to capture observations while users were on road, automate workflow to manage observations and assign it within team, create rich databases of all client signage locations, manage role-based access to ensure data privacy etc. 

Bentect were highly satisfied with our work. They also reported improved customer satisfaction, reduced manual work and errors. 

Does the project sound interesting or are you facing similar pain points? Let’s talk. 

Hand For You Pty Ltd is a private company based in Australia that offers a variety of services and products to its customers, such as grocery delivery, home care, gardening, cleaning and more. The company wanted to expand its business by building a service delivery App that would allow users to move an item from point A to point B. The company also had an online store on WooCommerce and wanted to integrate various modules with the App.  

The company approached us for help with developing the App. We understood their requirements and helped them refine the purpose of building the App. We realized that they had a limited budget and did not want to spend too much on building all the features from scratch. We suggested using a SAAS solution for delivery management that would provide most of the core features they needed, such as tracking, scheduling, invoicing and more. We integrate the App with this SAAS platform through API and saved them time and money on backend development. 

When the delivery App went live, we helped the client increase their ROI to bringing all their e-commerce products too on the App. We integrated the App with the WooCommerce through API and fetched all the product information from their online store. This way, users could order both services and products from one App. 

We implemented 20+ screens on React, 12 APIs and backend on Java, MySQL database and used AWS for hosting and storage. We designed all mock-ups and prototypes using Adobe Illustrator. We used microservices architecture to make the App scalable and extendable for future integration with the other internal systems. We also implemented some advance features like 2FA, user registration, access management, order management and other internal workflows.

The outcome of our project was very successful. 

We helped Hand For You launch a new service offering – delivery management – that increased their customer base and revenue.  

We also brought e-commerce from Web to Mobile App, making it easier for users to shop online. We proactively helped Hand For You save cost by using SAAS platform for some of the core features instead building them from scratch. 

The client was very satisfied with our work and appreciated our professionalism, creativity and efficiency. They gave us positive feedback and recommended us to their network. 

If you are looking for a reliable and innovative partner to help you automate your business processes and improve your customer satisfaction, contact us today. 

We have the expertise and experience to design and build custom Web Apps that suit your needs and budget.  

Whether you need to integrate with existing systems, leverage cloud services, or create new features, we can help you achieve your goals.  

Let us help you transform your business with our technology solutions. Get in touch with us now!